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Community Support Assistant/Specialist

Apply for Community Support Assistant/Specialist Position at TaleWorlds

Job Details

TaleWorlds Entertainment is a leading game development company based in Ankara, Turkey. We are constantly striving to innovate and explore unique gameplay experiences in our critically acclaimed Mount&Blade game series. With the release of our next title, Mount&Blade II: Bannerlord, on the horizon, we are looking to expand our customer support team. 

Positions are available for experienced community support specialists/assistants to join our team and assist customers via email, phone, online forums, and other platforms. The role entails acting as a bridge between our customers and development team to highlight issues and help to bring them to a successful conclusion. 

Requirements:

  • Passion for computer games, especially the Mount & Blade series

  • Excellent written and verbal communication skills in both English and Turkish

  • Able to deal with customer issues over a range of channels

  • Previous customer service experience, preferably in the game industry

  • Ability to work under own initiative, as well as, part of a team

  • Fine with flexible working hours

 

Desired Personal Skills:

  • Strong communication skills

  • Good troubleshooting skills

  • Patient

  • Empathetic

  • Self-driven/Motivated

* Applications for remote work are not acceptable.

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